Returns & Exchanges

At The Dua Brand, we strive to ensure your olfactory experience is nothing short of exceptional. If you are not completely satisfied with your fragrance purchase, we offer a streamlined return process for eligible items within 14 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Carefully pack the fragrance in its original box and protective sleeve to ensure it is not damaged during transit back to our facility.

3

Ship the Product

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep your tracking receipt.

4

Quality Inspection & Refund

Once our team verifies the condition of the returned item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing